ZenWine strives to provide our customers with the highest quality of wine and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven (7) days of the date of your order delivery for customer care assistance.
All wines sold are maintained at optimum storing conditions. We have temperature controlled shipping on a majority of our delivery tree. However, we consider wine to be out of our control once it has been handed over to the final shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. For this reason we request that you use a business address where someone 21 years of age or over can sign for shipments during business hours. Wine must be signed for by someone over 21 years of age or over.
We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.
If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Contact us at kat@zenwineclub.com for questions related to refunds and returns.